TenFour

Support

Compose a Check-In

What are Check-ins for?

TenFour makes it easy to reach your team on any device when it is most important by sending a short poll or “Check-In.” You can send Check-Ins to your whole organization, a group or a selection of team members. Your team can respond over App/SMS/Email/Slack in real time so you can see how everyone is doing as soon as possible.

Create a Check-In

  • Go to the Check-In section in the menu.
  • Select the pencil icon at the upper right hand corner.

  • A window will pop where you can author your message.

NB: Write a question or message to your team. do not ask open ended questions, as people respond from a limited number of choices.

if you prefer to push a message to your team such as “we will be closed today,” you can compose a message and press ‘don’t ask for a response.’

Choosing Answers

  • The default answers to any question are yes and no. You can add additional answers by pressing the Add answer field and click Next to move to the next step or cancel to avoid effecting the changes.

  • If you do not want a response, click on don’t ask for a response and the recipient’s message will be delivered with a no response is needed.

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NB:You can also change any field including the defaults, by clicking on the text. keep in mind that users will have to type this response exactly over email & sms, so keep it simple. when you’re ready, press next.

Selecting Channels

  • Under the send via field you can choose which channels to send to ie SMS, Email, Slack, and TenFour app. If you are on the free plan, you can only send via the tenfour app only. To send via sms and email you need to  upgrade to TenFour Pro.
  • Select who you will send it to, press the Add people field where you can select multiple people or groups  of people to receive the message by scrolling down through the name of groups and people and click send when done.

NB:Recipients’ preferred method will send messages to all of their channels marked ‘preferred’ in their contact card (link). if you choose tenfour app only, messages will only be sent to users who have the mobile app on their phone or have signed in to the web client.

SMS

You’ll notice that SMS are limited. All other channels are free to send to, however telephone carriers do charge in order to send SMS to people’s telephones. Each plan comes with enough SMS credits to reach your team in an emergency, but if you need, you can purchase additional credits. Learn more about how credits work.

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