TenFour

Support

Adding Users

Importing contacts

There are two ways to add people in your organization.

  • By importing contacts.
  • By adding people via the web or mobile app.

Import contacts

  • To import multiple people, go to settings in the main menu.
  • Click on settings.
  • Click on Import contacts

  • Download the sample CSV file provided and make sure your heading and formatting of your CSV perfectly match the sample.

  • When you have properly prepared your file, upload the CSV.

  • You will be asked to match your data, make sure that each contact field corresponds with the same heading in the drop down just to the right.
  • Press Import.

NB: We do not currently support active directory or sso. 

Your upload will occur in the background and you will be notified via email when the import is complete. If the import fails, try again, no data will have been added in the failed upload.

Add People

  • Go to the main menu and click on people.

  • Click the + in the upper right hand corner.

  • Click Add Person on the small window that opens at the bottom of the screen.
  • Fill in the person’s contact details in the blank person card.

  • Press create.

NB: A person does not need to be a user in order to receive check-ins via email and sms. non-users cannot login to the app or update their information.

Adding via LDAP/Active directory

  • Go to the main menu and click on settings.

  • Click on Active Directory (LDAP).
  • Slide toggle to enable LDAP sync, fill in settings.
  • Click done

  • Key in your LDAP URL of your LDAP or Active Directory server. Use the format ldap(s)://hostname:port/. This is a mandatory setting to fill.
  • It is optional to fill in your  username on the Auth user field to connect to your server.
  • It is also optional to fill in your password on the Auth Password field to connect to your server.
  • Its mandatory to fill in your BASE DN,  this is the point from which all search queries will be executed. E.g. dc=example,dc=com. DN which stands for distinguished name,uniquely identifies an entry and describes its position in the directory information tree.
  • It is mandatory to fill in this User Filter setting in order for TenFour to search for users on your server, this setting filters out which users are included in TenFour. Example;if you want to include all users, use this search criteria (objectClass=user)
  • It is mandatory to fill this Group Filter setting to enable TenFour to search for groups on your server, this setting filters out which groups are included in TenFour. Example; if you want to include all group,use this search criteria: (objectClass=group)

Nb:Synchronization is performed once daily. You will receive an email and notification the first time a synchronization is successful. You will receive an email and notification every time the sync fails.