Collection And Use Of Information
Information Collected or Received from You
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), to provide you with updates, security alerts and support and administrative notices and to otherwise enable you to enjoy and easily navigate our Services.
Account Information. If you create an Account to use certain features of the Services we will collect certain information that can be used to identify you, such as your name, email address, profile photo, location and phone number (“PII”). If you create an Account from one of your third-party social networking services (“SNS”) such as Facebook or Twitter (each, an “SNS Account,”) we will be able to access and collect the PII that your privacy settings on the SNS Account permit us to access.
Information You Provide to Us When Using the Services. We will also collect any information and PII that you choose to submit via the Services, whether you hold an Account with us or not. For example, if you are an Ushahidi user, we will collect any PII that you provide when you post a report or fill out a survey created by a Primary Account Holder through the Ushahidi Services. Depending on the information you choose to submit, this information may be information that can be used to identify you, such as your name, photo, email address or phone number; or it may be information that is not considered PII because it cannot be used by itself to identify you.
Information from TenFour Users. If you are a TenFour user, your employer may share your PII with us, including your name and email address, so that we can provide the TenFour Services.
Information Collected Using Cookies and other Web Technologies. Like many website owners and operators, we collect certain information when you visit one of our Sites or use our Services, even when you are not logged in. We use automated data collection tools such as Cookies and Web Beacons to collect certain information.
“Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders. Log Data may include information such as a user’s Internet Protocol (IP) address, URL request, browser type, operating system, the web page that a user was visiting before accessing our Services, the pages or features of our Services to which a user browsed and the time spent on those pages or features, search terms, the links on our Services that a user clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used.
Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.
Location Information. When you use our Apps, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device. You may also choose to send your location to us when you use certain of our Services, such as Ushahidi, TenFour, SMSsync or CrowdMap.
Information That We Share With Third Parties
We will not share any PII that we have collected from or regarding you except as described below:
Information Shared with Our Services Providers. We may engage third-party services providers to work with us to administer and provide the Services. These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.
Information Shared with Third Parties. We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes. Without limiting the foregoing, we utilize the following services, among others, to gather information about how our users engage with our Services: Google Analytics, a service provided by Google Inc.; Intercom, a service provided by Intercom, Inc.; and Optimizely, a service provided by Optimizely, Inc. For more information about the data collection practices of these third parties, please visit www.google.com/policies/privacy/partners/, www.intercom.com/privacy, or www.optimizely.com/privacy/, as applicable.
We use Google Analytics, a service provided by Google, Inc. (“Google”), to gather information about how users engage with our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
Information Shared with Other Users. The information you list about yourself or choose to upload on our Services, including, but not limited to, your profile photo, website, location, contact information and your name, may be published and viewable to other users of the Services. In some circumstances, you may adjust the permissions on your posts to make them private or to limit their visibility to others. Outside of these circumstances, posting or updating any content on our Services is a public action, and all content may be publicly visible by other users of the Services. Public identification of all contributed content may include, but is not limited to, display of your Account name and your location.
We offer you choices regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.
Responding To Do Not Track Signals
Our Sites do not have the capability to respond to “Do Not Track” signals received from various web browsers.
The Security Of Your Information
We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Links To Other Sites
Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.
Our Policy Toward Children
Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.